Here is a complete guide on what you need to prepare.
1. Valid Passport
Your passport is the primary proof that you are a non-resident tourist.
The passport number is used when generating the tax-free purchase tag.
Shop owners who want to train staff on these documents can ask a business advisor in Dubai to help set up a simple checklist.
Important:
A digital copy or photo of your passport may not be accepted at the airport.
2. Tax-Free Purchase Receipts
These include:
- Original purchase receipt
- Digital TAX-FREE tag generated by the retailer
Planet Tax Free links your receipt and passport into their system automatically, but you should keep printed invoices for backup.
3. Boarding Pass (In Some Cases)
Some airports may request to see your:
- Boarding pass
- Flight confirmation
- Travel itinerary
This is usually required if your refund is being processed close to departure time.
4. The Purchased Goods
You MUST carry the physical items you purchased. Airport staff may ask you to show:
- Electronics
- Jewelry
- Clothing or accessories
- High-value items
Important:
If the goods are checked into your luggage before validation, your refund may be denied.
5. Credit/Debit Card (Optional)
Needed if you wish to receive the refund to your card instead of cash.
Card refunds are convenient and usually processed within a few days. Retailers who issue tax-free tags can turn to VAT consultancy services in Dubai to keep their own records compliant.
6. Planet Tax Free QR Codes
When shopping, you receive:
- A digital QR code
- A barcode reference for each purchase
These codes are scanned at airport kiosks to initiate your refund.
Quick Checklist
| Required Item | Why It’s Needed |
|---|---|
| Passport | Proof of non-residency |
| Original Receipts | Proof of eligible purchase |
| Tax-Free Tags | Digital verification |
| Goods Purchased | Customs inspection |
| Boarding Pass | Travel verification |
| Bank Card | For digital refund |
Final Advice
Keep all receipts, QR codes, and purchased goods in your hand luggage. Arrive at least 30–45 minutes earlier at the airport to complete your VAT refund smoothly.
Retailers that handle tourist VAT refunds can keep their paperwork in order with the audit services in Dubai provided by Live Auditors & CAs.
